Community Executive (Korean-speaking)

Community Executive (Korean-speaking) at bTaskee, Thu Duc City, Ho Chi Minh City. Full-time, Associate level. Key Responsibilities: Community Operations & Engagement - Manage and operate customer community channels across online and in-app platforms. - Moderate, respond to, and maintain the quality of community interactions (posts, comments, messages). - Plan and execute community engagement activities including minigames, challenges, events, appreciation programs, and campaigns. - Encourage and develop user-generated content to increase engagement and amplify brand reach. Content & Community Communications - Develop community content tailored to customer segments: posts, visuals, short videos, announcements, in-app content. - Execute initiatives to spread community values and attract new customers. - Monitor content trends and customer behavior; propose creative ideas to improve communication effectiveness. - Collaborate with Marketing, Product, Operations, and Customer Experience teams for consistent execution. Insights & Reporting - Collect feedback, conduct surveys, and analyze customer insights for experience improvements. - Track and report on key metrics: engagement, participation, UGC, sentiment, program performance. - Support resolution of community issues or communication crises with timely, brand-aligned responses. - Perform additional tasks as assigned. Qualifications & Skills: - Bachelor's or Associate's degree in Marketing, Communications, Journalism, or related fields. - Minimum 1-2 years of experience in a similar role (Community, Content, PR, Digital Marketing). - Strong content creation skills: copywriting, visual thinking, basic scriptwriting. - Proficient in social media platforms and AI-powered creative tools (Canva, CapCut, or equivalent). - Service-oriented mindset with strong communication and interpersonal skills. - Proactive, enthusiastic, accountable, with a strong willingness to learn. - Event organization or community program execution experience (preferred). - Korean proficiency (TOPIK 3+). - Personal laptop required (BYOD). Benefits: - Competitive, KPI-based salary. - 13th-month bonus based on performance and company success. - Annual performance review with growth opportunities. - BYOD support (laptop allowance). - Comprehensive and premium healthcare packages. - SHUI compliance contributions aligned with legal regulations. - 12-16 annual leave days. - Birthday, wedding, childbirth, and special occasion benefits. - Team-building events and engaging workplace activities. - Monthly bTaskee home care package benefit. Work Schedule: Monday to Friday, 09:00 AM - 06:00 PM. Working Location: HQ Tower, 201 Tran Nao, An Khanh Ward, Thu Duc City, Ho Chi Minh City.